Altusen KN1000 Manuel d'utilisateur télécharger pdf (Page 180)

KN1000 User Manual

166

Troubleshooting

General Operation

Problem Resolution

Erratic operation The KN1000 needs to be started before the KVM switch

1. If the KN1000 is connected to a KVM switch, make

sure to power it on before powering on the switch.

2. If the KVM switch was started before the KN1000,

reset or restart the KVM switch.

The KN1000 needs to be reset (see Firmware Upgrade/

Reset Switch, page 10, point 1).

I can’t access the KN1000,

even though I have

specified the IP address

and port number correctly.

If the KN1000 is behind a router, the router’s Port

Forwarding (also referred to as Virtual Server) feature

must be configured. See Port Forwarding, page 157, for

details.

Mouse pointer confusion If you find the display of two mouse pointers (local and

remote) to be confusing or annoying, you can use the

Toggle Mouse Display function to shrink the non-

functioning pointer. See page 81 for details.

Mouse movement

extremely slow

There is too much data being transferred for your

connection to keep up with. Lower the video quality (see

Video Settings, page 89) so that less video data is

transmitted.

Changing Mouse Sync

Mode to Manual makes the

KN1000 crash.

The KN1000 hasn’t crashed. You can wait approximately

5 minutes for normal operations to resume, or you can

reset the KN1000 to get it going right away (see Firmware

Upgrade/Reset Switch, page 10, point 1).

I can’t access my PN9108

when I click the Power

Management icon.

Since the PN9108 already has over IP functionality, there

is no need for the KN1000 to provide it. Therefore, only

PON devices that don’t have their own over IP

functionality (such as the PN0108) are supported.

When I am in a web

browser session, and

making configuration

changes, and I am timed

out, the settings changes I

have made are lost.

If you don’t click Apply, the KN1000 isn’t aware that you

are working, and times you out. Without clicking Apply,

none of your changes are recognized. You must click

Apply as you go along in order to have the settings saved

on the KN1000 and reset the timeout counter.

The Windows Client link

doesn’t appear in the

Remote Console Display

when I log in with Firefox.

The Windows Client link requires ActiveX. Since Firefox

doesn’t support ActiveX only the Java Applet is available.

When the remote server is

running Fedora the mouse

pointer on the remote server

does not move, whether I

am accessing it from the

local console or a local

client computer.

If the remote server is connected with a PS/2 cable, log

into the KN1000 with a browser; open a viewer; on the

control panel set Mouse DynaSync to Manual. See

page 102 for details.

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Altusen KN1000 Manuel d'utilisateur Page 180

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